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I can't download the assets specifically in the Falling Leaves Collection

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Hi, I tried a few days ago to download the files in the Falling Leaves collection but when I click them I just get this error page and nothing downloads, like the browser is trying to play the file rather than download it. I left it and have just tried again with my first of the 30 daily downloads. When this happens I get the usual popup, saying I’ve used 1/30 downloads and then it jumps to this screen. I tested this by downloading an asset from another collection and it indeed said that was my 2/30, but nothing downloaded or will download from the Falling Leaves collection.

Kind Regards

Dan

Posted by ArtManDan ·
12 comments

Comments12

  • Zachary VanHoy

    Team•

    Dec 17, 2025

    Hey Dan, will you let me know the specific clip and download option (file type/resolution) you are trying to download? I’ll take a look at this so we can figure out what is happening.

    • ArtManDan

      •

      Dec 17, 2025

      Hi Zachary, it seems to be all the ProRes files in that collection, 2K and 4K. I can download the OpenEXR files. Really weird, I’ve not had this issue with any other collection.

      Thanks

      • Zachary VanHoy

        Team•

        Dec 17, 2025

        Thanks for letting me know. I believe this is now fixed. I was able to successfully start downloads on my end. Please try again and let me know if you have any issues.

        • ArtManDan

          •

          Dec 17, 2025

          Yep, fixed. They download now. Thanks for the help. 🙂

        • ArtManDan

          •

          May 19

          Hi again Zachary,

          I’m having the same issue with a few other files.

          Air Particles - Air Particles Wide 7 & 8 - ProRes 4K

          Air Particles - Air Particles Windy 1, 3, 4 & 5 - ProRes 4K

          Glitch Overlays Vol.2 - Seemingly all ProRes files

          Ground Fire Vol.1 - 4K ProRes files

          Spreading Ink Mattes - Unsure how many but I haven’t yet got any

          Kind regards,

          Dan

          • Zachary VanHoy

            Team•

            May 19

            Hey Dan,

            I’ve just tested these on my end and I’m able to download them all. Are you seeing any errors when you try?

            • ArtManDan

              •

              May 20

              Hi Zachary,

              It’s just the same as before. I click the download button, then the webpage changes to a black page with that popup message in the screenshot up top. “No video with the supported format and MIME type found.” Like it’s trying to play the file rather than download it.

              I’m wondering if it could be Firefox but I’ve had no issue with all the other asset files, barring the first few this happened with 5 months back. But whatever you did back then got them working for me.

              Edit: I missed out 1 file in the Spinning Blades pack. 4 Blade Helicopter Side 4K ProRes, does the same. All others downloaded fine.

              Thanks,

              Dan

              • Zachary VanHoy

                Team•

                May 20

                Thanks for the extra info. I find it odd that you are getting this error on so many of them. Last time I also had the same error on my end unlike now.

                Any chance you can try a different browser? If that doesn’t work or if you aren’t able to try another browser, I’ll escalate this to our dev team.

                • ArtManDan

                  •

                  May 20

                  Hmm, that is odd. I just tried one of the Air Particles files which wasn’t working in Firefox, this time in Edge and it’s downloading fine. Guess I should’ve just tried another browser when it first happened, but kinda thought with it only being a select few files that it might be a website issue. Bizarre.

                  I’ll try and download the mentioned files via Edge and hopefully won’t run to any more problems.

                  Thanks for the help,

                  Dan

                  • Zachary VanHoy

                    Team•

                    May 21

                    Yes that is odd. I’m going to go ahead and let our dev team know about this anyway. Maybe there is something they can do.

                    I’d also suggest clearing out your cache from Firefox. That can sometimes fix odd issues such as this.

                  • Andrew Smith

                    Team•

                    May 21

                    Sorry you’ve had these issues!

                    Seems like it’s something related to the combination of your user-agent (browser) and network traffic that our content-delivery network doesn’t like. It’s not an issue we’ve seen much before.

                    I also tried in Firefox without being able to replicate the issue, so I’ll add a few other things you can try:

                    1. Ensure your Firefox version is up to date.

                    2. If you’re using a VPN, cycle it or turn it off.

                    In either case, thanks for reporting this issue to us and let us know if it continues to pop up for you.

                    • ArtManDan

                      •

                      May 22

                      Thanks Andrew,

                      Will do. Just going to try and get the mentioned files with Edge now as it’s working. Hopefully I shouldn’t have any more issues.

                      Kind regards,

                      Dan