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So I paid for credits that cant use anymore?

Id like to know why I cant still use credits I purchased months ago? I barely use the service so I decided to cut it off until I needed it again which would be now and now my credits just go away? Kind of annoying considering I would have used them if I knew that.

1 comment

Comments1

  • Andrew Smith

    Team•

    Jun 14, 2025

    Hi @Thomas McLaughlin, users don’t maintain unused credits when they cancel, and we are quite clear about that in various places on our interface and messaging. With that being said, I’d like to help you as much as I can, so please reach out to us at support@actionvfx.com to continue the conversation.